FAQ: Will a manual WhatsApp message interrupt a WhatsApp chatbot automation?

Question:

What happens when a candidate is processing a WhatsApp chatbot automation and during this process a recruiter sends a manual message or template to the candidate. Will this interrupt/ cause errors on the automation?

Answer:

No, in this case it will not interrupt the WhatsApp chatbot automation. The manually triggered message is queued and will be send to the candidate as soon as the chatbot automation is finished or closed.